Careers

Summary of Position:

The Office Manager is a critical role to Gorman & Bunch Orthodontics. This role will serve in the coordination and management of all administrative and clinic functions to lead and support your team members. The primary responsibilities of the Office Manager are to ensure the efficient flow of the schedule, maintaining adequate orthodontic supplies within the monthly budgets, and work closely with doctors and leadership to ensure the success of the assigned site(s) within the orthodontic practice. The Office Manager will ensure that patients receive an exceptional patient experience, and the team members are trained to meet all compliance and clinical standards, while providing compassionate care to every patient. This position includes working as the Treatment Coordinator 8 days per month.

Essential Job Functions for the OM role:

· Optimize the efficiencies of the office to better serve our patients through building the team and ensuring team members receive the proper training and have the necessary skills and information to be successful.

· Provide an exceptional patient experience by ensuring clinical schedule is flowing efficiently, both in terms of the scheduling of patients and supporting team members.

· Facilitate the staffing needs of the team, including recruitment and onboarding.

· Accountable for upholding the office to the highest integrity by adhering to all government regulations, industry standards, and company policies and procedures.

· Responsible for the operational readiness of the office, including staffing, supply availability, supply ordering, and ensuring dental equipment is working properly.

· Coach and train team members on updated procedures or changes in processes.

· Assessing the current talent and culture of the team

· Serve as the point of contact with supply representatives and service technicians; manage inventory within the assigned budgets.

· Provide insights for improving growth and development within the practice.

· Understand and effectively communicate techniques utilized in the Orthodontic field.

Essential Job Functions for the TC role:

· Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.

· Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.

· Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.

· Presenting treatment plans and giving estimates of treatment costs in an effective manner.

· Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient.

· Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.

· Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.

· Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.

Core Competencies:

· Directs Work - Providing direction, delegating, and removing obstacles to get work done.

· Ensures Accountability - Holding self and others accountable to meet commitments.

· Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

· Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

· Develops Talent - Developing people to meet both their career goals and the organization's goals.

· Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

· Manages Conflict – Handling conflict situations effectively, with a minimum of noise.

· Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

· Decision Quality – Making good and timely decisions that keep the organization moving forward.

· Drives Results - Consistently achieving results, even under tough circumstances.

Knowledge, Skills and Abilities:

· 2+ years of Managerial Experience.

· Knowledge of Dental and or Orthodontics is preferred.

· Knowledge of dental insurances, service limits, and financing options.

· Exemplary customer service focus with excellent written and communication skills.

· Experience with Microsoft Word, Outlook, and Excel.

· Compassion for our patients, parents, and team members.

· Integrity, always doing the right thing.

· Dependability, reliable to be at work when scheduled.

· Attention to detail, able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.

· Must always conduct self in a professional manner and appearance.

· Proper telephone etiquette and information gathering skills.

Education and Experience

· High School degree or GED

· 2+ years of Managerial experience