Manager, Human Resources Operations
Orthodontic Partners' Service Center
5300 Patterson Ave SE Suite 110, Grand Rapids, MI 49512
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Founded by some of the nation’s top orthodontists and headquartered in Grand Rapids, MI, Orthodontic Partners (OP) is a fast-growing national orthodontic service organization that provides partner doctors with a full range of administrative, marketing, HR, and financial support services. Our mission is to build a better orthodontic partnership model by bringing together leading business and clinical minds and sharing insights that inspire our partners, teams and patients. It is through a relentless pursuit of this mission that we’ve successfully built a world class network of partners who value collaboration, excellence, growth, and trust. We’ve grown to support over 30 top orthodontic practices across nearly 70 locations and 15 states and are just getting started. We’re looking for highly motivated individuals to join us as we revolutionize the orthodontics industry by making orthodontic care more convenient, affordable, faster and easier for patients.

The Role

Reporting to the SVP, Human Resources, the Manager, Benefits and HR Operations will oversee HR systems, process improvement, benefits, compensation, and HR compliance. This is a unique opportunity for an ambitious, entrepreneurial individual who is wired for a startup but has the foundational orientation and experience to help build a solid foundation for HR operations in order to support continuous and aggressive growth through M&A. The successful candidate will be a strong project manager with excellent attention to detail and analytical skills. They will help us build scalable, efficient, and streamlined processes and systems to support our growth.

Key Responsibilities

• Manage major benefits processes and programs (e.g. medical, dental, vision, disability, 401k,leave management) to include open enrollment, vendor management, reporting andcompliance, billing and reconciliations, and employee communications.
• Serve as first point of contact for employees related to all benefits questions.
• Own the relationship with insurance brokers and external vendors.
• Lead the annual open enrollment process to include all system set up and employeecommunications. Partner with SVP Human Resources on benefit design and strategies.
• Lead enhancement of HR technology and systems to ensure we are maximizing use throughefficient processes, reporting, and administration.
• Optimize HR workflows to ensure efficiency and accuracy while improving the employeeexperience.
• Partner with the M&A HR Business Partner to manage/improve the overall approach ofconverting newly acquired practices to our HR programs and policies (compensation, benefits,401(k), policies, etc.) while ensuring a positive employee experience.
• Oversee pre-employment and onboarding activities (e.g. E-Verify, I-9, background checks).
• Facilitate annual employee compliance training (e.g. harassment & HIPAA) and manage external vendors, as necessary.
• Ensure compliance with all federal, state, and local laws as it relates to employee handbook and reporting requirements. Oversee and ensure accuracy on quarterly and annual filings.
• Conduct compensation market analysis and benchmarking to deliver thoughtful recommendations, in partnership with HR Business Partner team.
• Lead annual merit process and help coach managers through sound compensation decisions, in partnership with HR Business Partner team.
• Serve as a subject matter expert on people analytics and build reporting with utmost data
• Manage HR Coordinator.

What Are We Looking For?
• 5 to 6+ years of relevant experience within, benefits, HRIS, HR Operations, or compensation. Supervisory experience preferred.
• Bachelor’s degree or equivalent experience.
• Experience managing benefit plans, partnering with external vendors, and handling employee benefits questions with a high level of customer service.
• Experience working with various HRIS/HCM platforms to manage employee information and process flows.
• Ability to analyze data and make innovative recommendations surrounding areas such as benefits, compensation, compliance, and HR Technology.
• Excellent project management skills with a strong attention to detail.
• Knowledge of employment law as it applies to administration of policy and process.
• Demonstrates a high level of emotional intelligence when influencing key stakeholders.
• Ability to adapt quickly in a fast-paced, highly acquisitive environment.
• Comfortable interacting at all levels of the organization while employing a data driven approach to solve business problems.

Orthodontic Partners is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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