Regional Manager
Orthodontic Partners' Service Center
5300 Patterson Ave SE Suite 110, Grand Rapids, MI 49512
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Founded by some of the nation’s top orthodontists and headquartered in Grand Rapids, MI, Orthodontic Partners (OP) is a fast-growing national orthodontic service organization that provides partner doctors with a full range of administrative, marketing, HR, and financial support services. Our mission is to build a better orthodontic partnership model by bringing together leading business and clinical minds and sharing insights that inspire our partners, teams and patients. It is through a relentless pursuit of this mission that we’ve successfully built a world class network of partners who value collaboration, excellence, growth, and trust. We’ve grown to support over 30 top orthodontic practices across nearly 70 locations and 15 states and are just getting started. We’re looking for highly motivated individuals to join us as we revolutionize the orthodontics industry by making orthodontic care more convenient, affordable, faster and easier for patients.

Summary of Position:

The Regional Manager’s (“RM”) role serves as a key partner in driving practice growth as well as the management and support of all administrative and clinical functions within their assigned orthodontic practices. The RM is the practice relationship leader and Orthodontic Partners ambassador that serves long-term, provides ongoing support of the organization’s prescribed philosophies while blending the culture and preserving the clinical autonomy the practice has maintained. Additionally, the RM will provide solutions and resources to achieve the growth and performance expectations, while utilizing the playbooks that support these functions.

Essential Job Functions:

  • Ensure the orthodontic practices deliver quality and compassionate orthodontic care to every patient.
  • Work closely with the practice leadership team (Practice Managers, Clinical Leads, and Orthodontists) to ensure orthodontic programs are effectively managed, efficiencies are optimized, and that exceptional customer service standards are met.
  • Meet or exceed financial performance expectations using practice data to identify opportunities and to inform coaching and development planning and execution; accountable for practices’ financial performance.
  • Maintains pulse on practice performance, leveraging available data and practice relationships to understand root causes of under or overperformance; acts with urgency and independence to address issues and capitalize on opportunities.
  • Communicate, train and coach team members on procedures and/or changes in processes.
  • Develop and build strong relationship with practice team members by visiting regularly, sharing appropriate data, listening to challenges and being solution-oriented, and identifying needs of the practice.
  • Operate successfully within a matrixed organization by developing strong, effective business relationships with the Service Center team in order to advocate for the Practice’s needs.
  • Optimize the use of provided resources to identify new opportunities that enhance the internal programs available to provide an exceptional patient experience.
  • Support and advise on the staffing needs of the practices, including recruitment and onboarding.
  • Accountable for holding the practices to the highest integrity by adhering to all government regulations, industry standards, and company policies and procedures.

Knowledge, Skills and Abilities:

  • Working knowledge of Orthodontics, dental insurances, service limits, and financing options.
  • A passion and focus on exemplary customer service standards for our patients and team members.
  • Excellent written, interpersonal, and oral communication skills.
  • Capacity to be aware of control and express one’s emotions and to handle interpersonal relationships with tact and empathy.
  • Technology savvy, including strong Office suite skills (Word, Excel, PowerPoint).
  • Demonstrated ability to take initiative; considered a self-starter.
  • Excellent time management and organizational skills; ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
  • Always conducts self in a professional manner and appearance.
  • High computer literacy and ability to learn new software.
  • Comfortable with providing feedback (positive and constructive) and managing through conflict.
  • Team Building skills; organizational and team development skills.
  • Well-developed critical thinking, analytical and problem-solving abilities.

Education and Experience

  • Bachelor’s Degree required or equivalent experience.
  • 5+ years of Managerial experience.
  • 3+ years of experience working in an Orthodontic setting preferred.
  • Basic P & L knowledge required.
  • Prior experience supporting multiple locations preferred.
  • Prior experience with OrthoFi or Ortho2 Edge preferred.


  • Road warrior status – 65% + depending on business needs
  • Travel will be both by airplane and by automobile.

Orthodontic Partners is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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