Regional Operations Director
Apply Now

Founded by some of the nation’s top orthodontists and headquartered in Grand Rapids, MI, Orthodontic Partners (OP) is a fast-growing national orthodontic service organization that provides partner doctors with a full range of administrative, marketing, HR, and financial support services. Our mission is to build a better orthodontic partnership model by bringing together leading business and clinical minds and sharing insights that inspire our partners, teams and patients. It is through a relentless pursuit of this mission that we’ve successfully built a world class network of partners who value collaboration, excellence, growth, and trust. We’ve grown to support over 30 top orthodontic practices across nearly 70 locations and 15 states and are just getting started. We’re looking for highly motivated individuals to join us as we revolutionize the orthodontics industry by making orthodontic care more convenient, affordable, faster and easier for patients.

Regional Director of Operations (“RD”) (REMOTE)

The Role

The Regional Director of Operations (“RD”) serves as a key leader that is responsible for oversight and integration of all operational, sales and cultural functions across multiple orthodontic practices. The role scope of a Regional Director may vary but will generally be accountable for upwards of $40-$50M+ in P&L. Reporting to a Regional President, the RD is a critical role in driving the performance of the business through a focus on best practice implementation, strong relationships and partnership with Orthodontists, and coaching/leading Regional Managers and Practice Leadership. The RD is a true “player/coach” role where they will own a territory while also coaching, developing, and managing Regional Managers.

Key Responsibilities

  • Functions as key leader and partner to practices ensuring operational and cultural excellence across assigned territory.
  • Oversight and accountability for key performance indicators regarding the financial health of the business to include starts, production, and collections targets.
  • Support practices with the recruitment, development and retention of key team members that are aligned with the overall practice and Orthodontic Partner’s culture and core values.
  • Partner with Practice and Regional Manager leadership to advocate for exceptional patient care.
  • Accountable to operational budget, including Production, Revenue, Collections and EBITDA.
  • Coach, manage, and mentor a team comprised of a mix of Regional and Practice level Managers.
  • Partner with Practice Leadership to ensure they meet all clinical and compliance standards through the training and development of team members.
  • Support and advise Practices and Regional Managers on workforce planning needs, and ensure the assigned territory has a proactive approach to talent planning and staffing for practice or regional roles.
  • Implement and support the Orthodontic Partners playbooks.
  • Maintain awareness of market conditions in the region; recommend changes to deflect competitive pressures and/or to seize opportunities to capture greater markets.

Qualifications & Attributes

  • 8 to 10+ years’ progressive experience within sales, operations, or marketing within a multi-site consumer driven business. Orthodontic and / or healthcare experience preferred.
  • 5 to 7+ years’ experience leading sizable teams with additional experience leading Managers or others with supervisory responsibility.
  • Bachelor’s degree or equivalent experience.
  • A deep understanding of key business drivers with an ability to interpret and apply understandings to drive sound decision making.
  • Comfortable working in a fast-paced, high growth environment and ability to adapt quickly to changing priorities based on business needs.
  • Comfortable working in a matrix driven environment with an ability to balance needs of multiple stakeholders.
  • Leads with empathy, listens first to understand, and makes sound business decisions.
  • High performance mindset with a relentless focus on excellence.

Orthodontic Partners is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Back to Careers Page
Have any recommendations?