Senior Manager, Human Resources Operations
Orthodontic Partners' Service Center
710 Kenmoor Ave SE, Suite 105, Grand Rapids, Michigan
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Founded by some of the nation’s top orthodontists and headquartered in Grand Rapids, MI, Orthodontic Partners (OP) is a fast-growing national orthodontic service organization that provides partner doctors with a full range of administrative, marketing, HR, and financial support services. Our mission is to build a better orthodontic partnership model by bringing together leading business and clinical minds and sharing insights that inspire our partners, teams and patients. It is through a relentless pursuit of this mission that we’ve successfully built a world class network of partners who value collaboration, excellence, growth, and trust. We’ve grown to support over 30 top orthodontic practices across nearly 70 locations and 15 states and are just getting started. We’re looking for highly motivated individuals to join us as we revolutionize the orthodontics industry by making orthodontic care more convenient, affordable, faster and easier for patients.

The Role

Reporting to the SVP, Human Resources, the Senior Manager, HR Operations will oversee HR systems, process improvement, benefits, compensation, and HR compliance. This is a unique opportunity for an ambitious, entrepreneurial individual who is wired for a startup but has the foundational orientation and experience to help build a solid foundation for HR operations in order to support continuous and aggressive growth through M&A. The successful candidate will be a strong project manager with excellent attention to detail and will help us build scalable, efficient, and streamlined processes and systems to support our growth.

Key Responsibilities

  • Manage major benefits processes and programs (e.g. medical, dental, vision, disability, 401k, leave management) to include open enrollment, vendor management, reporting and compliance, and employee communications.
  • Lead enhancement of HR technology and systems to ensure we are maximizing use through efficient processes, reporting, and administration.
  • Partner with the M&A HR Business Partner to manage/improve the overall approach of converting newly acquired practices to our HR programs and policies (compensation, benefits, 401(k), policies, etc.) while ensuring a positive employee experience.
  • Oversee pre-employment and onboarding activities (e.g. E-Verify, I-9, background checks).
  • Facilitate annual employee compliance training (e.g. harassment) and manage external vendors, as necessary.
  • Ensures compliance with all federal, state, and local laws as it relates to employee handbook and reporting requirements.
  • Conduct compensation market analysis and benchmarking to deliver thoughtful recommendations, in partnership with HR Business Partner team.
  • Lead annual merit process and help coach managers through sound compensation decisions, in partnership with HR Business Partner team.
  • Serve as a subject matter expert on people analytics and build reporting with utmost data integrity.
  • Manage HR Coordinator.

What Are We Looking For?

  • 5 to 6+ years of relevant experience, ideally within compensation, benefits, HRIS, or HR Operations. Supervisory experience preferred.
  • Bachelor’s degree or equivalent experience.
  • Experience managing benefit plans, partnering with external vendors, and handling employee benefits questions with a high level of customer service.
  • Experience working with various HRIS/HCM platforms to manage employee information and process flows.
  • Ability to analyze data and make innovative recommendations surrounding areas such as benefits, compensation, compliance, and HR Technology.
  • Excellent project management skills with a strong attention to detail.
  • Knowledge of employment law as it applies to administration of policy and process.
  • Demonstrates a high level of emotional intelligence when influencing key stakeholders.
  • Ability to adapt quickly in a fast-paced, highly acquisitive environment.
  • Comfortable interacting at all levels of the organization while employing a data driven approach to solve business problems.

Key Benefits

In addition to your base compensation, OP offers a competitive benefits package to include Medical/Rx, Dental, and Vision coverage, retirement plan (401k), flexible spending accounts, health savings account, and an employee assistance program. Further details on the benefits program are available upon request.

Orthodontic Partners is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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