Treatment Coordinator
Robinson & Ries Orthodontics
1609 Chapel Hill Rd. Suite B Columbia, MO 65203
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Orthodontic Partners is a national Orthodontic Support Organization which acquires orthodontic practices and provides partner doctors with a full range of administrative, marketing, HR, financial support services. This enables partner doctors to maintain their clinical autonomy as well as the identity of their practice, while freeing them to focus on high quality and highly efficient patient care. Founded by Dr. Jamie Reynolds and Dr Jeff Kozlowski, two clinical experts in orthodontic efficiency, and led by Chip Hurlburt an experienced CEO, the organization is backed by FFL Partners, a long-standing healthcare investor. The founding doctors are also entrepreneurs. Both co-founded OrthoFi, a company that provides proprietary software and services to help make orthodontics more affordable. Orthodontic Partners seeks to revolutionize Orthodontics industry by making orthodontic care more convenient, affordable, faster and easier for patients.

Summary of Position:

The Treatment Coordinator is a pivotal role to Orthodontic Partners and serves as a primary point of contact for potential customers. This role will focus on customer development and ensuring excellent customer service to promote the business and retention. This role will provide a wealth of knowledge of treatment plans and best practices.

Essential Job Function:

  • Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
  • Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.
  • Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
  • Communicate to office management if schedules are not filled for consults.
  • Presenting treatment plans and giving estimates of treatment costs in an effective manner.
  • Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient.
  • Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
  • Promoting and upholding the values of Orthodontic Partners in all aspects of the job.
  • Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.
  • Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
  • Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.
  • Drive results and strive to consistently achieve results and goals set forth by management.
  • Other duties as required.

Core Competencies:

  • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
  • Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
  • Communicating Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Drives Results - Consistently achieving results, even under tough circumstances
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
  • Persuading - Using compelling arguments to gain the support and commitment of others.

Knowledge, Skills and Abilities:

  • High level knowledge of Orthodontics and associated treatment planning.
  • Action-oriented and taking initiative, being adaptive and flexible in a changing environment.
  • Understand and can effectively communicate techniques utilized in the Orthodontic field.
  • Have a detailed knowledge of dental insurances, service limits, and financing options.
  • Customer service or sales experience, along with dental knowledge preferred.
  • Have excellent written and oral communication skills.
  • Compassion and high level of service for our patients, parents, and staff.
  • Integrity, always doing the right thing.
  • Dependable, reliable to be at work when scheduled.
  • Attention to detail.
  • Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
  • Professional manner and appearance at all times.
  • Computer skills: Microsoft office and Web Browser.
  • Telephone skills: Proper telephone etiquette and information gathering skills.

Education and Experience

  • High School Diploma, GED or equivalent Required
  • 1-3 Years Relative Experience

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.

Orthodontic Partners is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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