Treatment Coordinator
Carlson Orthodontics - Duluth
1901 South Street, Suite. 2, Duluth, Minnesota
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Orthodontic Partners is a national Orthodontic Support Organization which acquires orthodontic practices and provides partner doctors with a full range of administrative, marketing, HR, financial support services. This enables partner doctors to maintain their clinical autonomy as well as the identity of their practice, while freeing them to focus on high quality and highly efficient patient care. Founded by Dr. Jamie Reynolds and Dr Jeff Kozlowski, two clinical experts in orthodontic efficiency, and led by Chip Hurlburt an experienced CEO, the organization is backed by FFL Partners, a long-standing healthcare investor. The founding doctors are also entrepreneurs. Both co-founded OrthoFi, a company that provides proprietary software and services to help make orthodontics more affordable. Orthodontic Partners seeks to revolutionize Orthodontics industry by making orthodontic care more convenient, affordable, faster and easier for patients.

Who We Are:

Carlson Orthodontics


What We Do:

We are a full service progressive growing orthodontic practice that is patient centered. In addition to providing orthodontic services, we create a unique positive experience for patients and their families. We are proud to be voted as Best Customer Service, Best Small Company to Work For, Best Workplace Culture and Best Dental by the Northland for the Duluth News Tribune’s Best of the Best in 2021, 2020 and 2019. We were also voted as Best Dentist and Best Customer Service in 2018.

Position Available:

Treatment Coordinator

Qualities we are looking for:

We are looking for a sales professional to be our Treatment Coordinator. Our ideal candidate will have a calm yet friendly personality, be pleasant and outgoing. You must be able to pay attention to detail, be efficient and self-motivated. Excellent communication and listening skills are required. You must be able to work in a fast-paced environment and possess the ability to stay composed under stress. It is important to have the ability to problem solve and have great organizational skills.

We need someone who shares the passion, vision and values of our practice. A high energy, dependable, articulate and focused individual in pursuit of a career in orthodontics. Someone who enjoys working within a team and desires a positive, upbeat work environment. The best candidate will have exceptional customer service skills while growing and building relationships in our community.

In our search qualities always outweigh qualifications. If you offer all this and more, then we would love to meet you.

Job Descriptions and Duties Include (not limited to):

  • Greeting all new client families and walk them through the initial consultation and treatment process with the orthodontist
  • Must be able to communicate effectively and build value in the orthodontists and the practice
  • Selling orthodontic treatment internally and externally
  • Anticipate team and doctor needs
  • Great phone and follow up skills and, most importantly, the ability to close the sale
  • Act as the liaison between our office and the patient's general dentist office and be responsible for correspondence between the offices
  • Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment
  • Must be able to pay attention to detail, be efficient, self-motivated and a fast learner
  • Must have excellent communication and listening skills
  • Must be computer savvy as our office is paperless
  • Working in a fast-paced environment and staying composed under stress
  • Requires some clerical and financial reporting, answering phones and helping with front desk duties
  • Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment
  • Presenting treatment plans and giving estimates of treatment costs in an effective manner
  • Helping to set, track and meet daily/monthly/yearly production goals (and keeping the team motivated in the process!)
  • Drive results and strive to consistently achieve results and goals set forth by management
  • Participate in outside marketing, internal marketing and special projects, with occasional evening/weekend hours outside the office for community volunteering/events
  • Must have a desire for continued education and willingness to learn and adapt to change
  • Work in all 3 office locations of Duluth, Cloquet and Superior
  • Other duties as required
  • No orthodontic experience is necessary, but sales experience is a must

What We Offer:

A full-time position with an opportunity for excellent monthly and annual team bonuses. We offer medical, dental, vision, pet insurance, life insurance, long term disability, short term disability, 401k, FSA, HSA, bereavement pay and holiday pay. Other benefits will be explained during the interview process. Other benefits will be explained during the interview process.

Please Don’t Apply If:

You are resistant to change, you bring personal matters into the workplace, you are late, cannot adapt easily, are pessimistic, and do not like being around focused, positive, career driven individuals.

Education and Experience

  • High School Diploma, GED or equivalent Required
  • 1-3 Years Relative Experience

Orthodontic Partners is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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